You'll know the name of the person minding your system.
When your install is finished, you don't get handed to a helpdesk. You get a dedicated support contact who was involved in the job, knows what's on your roof, and picks up when you ring.
What you get after handover
- A named contact who knows your installation
- A direct line, no call centre, no ticket queue
- Help over the phone, a visit when it needs one
- Honest advice on upgrades your system can take
- Your certs, warranties and file kept in one place
Here's the pattern we set out to break: a company fits your solar, takes the final payment, and disappears. A year later the app shows something strange, you ring the number on the invoice, and you're explaining your own roof to a stranger, if anyone answers at all.
We think a solar system is a twenty-five year purchase, and it deserves a relationship to match. So every Bright Star installation comes with a named support contact. Not a queue. Not a ticket number. A person who was part of your job, keeps your file, and knows your system: panels, inverter, battery, connection type, quirks and all.
That means when you ring, the conversation starts at the question, not at the beginning. And because we plan on being the ones who add your battery, your charger, or your next few panels, it's in our own interest that your system runs perfectly and you're happy with it for the long haul.
The kind of calls we're here for
Making sense of the app
Is 9 kWh a good day for your roof? Depends on the roof, and your contact knows yours. Ring and you'll get a straight answer, not a generic one.
When something goes wrong
If the inverter shows an error or a breaker won't stay on, you're put straight through to someone who can actually help. Most problems get sorted there and then on the phone, and if it needs a visit, the person calling out already knows the job.
Adding to your system
Battery later, charger next year, a few more panels when the budget allows. Your contact knows what your setup can take, so you get a quick honest answer, and a fair price if you want to go ahead.
Paperwork sorted
Certs when you're selling the house, a warranty claim on a panel, a question about the grant: one call and it's handled by the person who has your file.
That's the kind of company we're trying to be.
Free consultation, fixed quote, and a named person minding your system afterwards.